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Case Studies

Consulting Services
     *The McGraw-Hill Companies
     *Hallmark Cards
     *IGS/Marsh USA
     *Commerce Bank
     *World Savings Bank
     *Hoechst Celanese
     *Ford Motor Company
Custom Print Resources
     *Pacific Bell
     *AT&T
     *Salomon Smith Barney
     *Tabs Direct
     *J.C. Penney Insurance
     *GTE Data Services
Integration Services
     *Pacific Bell

 

Published Columns by COPI Experts

2D Fonts & Barcodes
 

 
 
 
 

We've included just a few examples of the Delightful solutions we provide to our Clients. We believe this selection of Delight Solutions illustrates the kind of innovative, outside-the-box thinking that makes COPI the perfect choice for all your output challenges.  Enjoy!


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Client Name:
CTB/McGraw-Hill
Industry: Educational
Project Description: Online Conversion
This Client is involved in student testing. They wanted to make test scores available over the Internet for online viewing. They were using several custom bitmap fonts that needed to be converted to outline format for viewing. The Client also wanted to implement 2-up printing for their in-house printing operation.


COPI developed a custom process for the conversion of complex font sets to outline font format. CTB/McGraw Hill felt this gave them a competitive edge over their competition. COPI also showed the Client how to accomplish 2-up printing by using printer settings instead of modifying AFP resources. This solution saved several months of conversion effort and thousands of dollars of consulting expenses.


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Client Name:
Hallmark Cards
Industry: Special Occasion Greeting Cards
Project Description: Application Development
Hallmark was having difficulty collecting payment for cards their customers said had not been delivered. The Client wanted to develop an automated system that would print out a collection letter showing proof of delivery and including the recipient's signature. This required the conversion of a TIF image from the delivery company to a page segment format.


COPI's consulting team worked together to design, develop, and test a system that would provide a complete "proof of delivery package." The Client was able to produce a package that provides their customers with everything they need to pay on receipt of the invoice. This innovative approach has dramatically reduced the number of disputed invoices.


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Client Name:
IGS/Marsh USA
Industry: Insurance
Project Description: Output Audit
This Client wanted to benchmark their printing operation for productivity, customer satisfaction, and cost. COPI reviewed the company's existing printing environment and provided a detailed report on how to significantly reduce printing.


COPI identified the waste of 95% of their paper output. Recommendations included extreme customization of their report distribution system, elimination of their centralized print facility, and use of a distributed print network.


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Client Name:
Commerce Bank
Industry: Banking
Project Description: Xerox to AFP Conversion
Commerce Bank needed more than 70 applications converted from Xerox to AFP format. They also needed assistance in implementing two IBM duplex IP/4000 printers. The Client wanted to take advantages of cost savings and the efficiency of roll-feed printing. In addition, Commerce Bank wanted to do a native conversion of Xerox applications to make future maintenance easier.


COPI's analysis predicted that a Channel Extension problem might arise after the conversions and installations. When the problem arose, COPI helped them understand the problem and worked with their Channel Extension vendor to resolve the issue.


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Client Name:
World Savings
Industry: Savings and Loan
Project Description: Fonts and Forms
The Client was looking for technical guidance as their programmers modified their statement applications. COPI also provided AFP training for the development staff. Preprinted documents were converted to electronic overlays.


COPI created custom AFP font and overlay resources. We also provided guidance to their system programmers in improving their use of AFP functionality.


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Client Name:
Hoechst Celanese
Industry: Chemical
Project Description: New Printer Implementation
COPI created several applications for printing on a new printer and assisted the Client's technical support personnel in configuring a new AFP printer.


This was a difficult project because of previous internal delays that had set it back by many days. COPI convinced management to give us direct access and the project was finished in two hours.

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Client Name:
Ford Motor Credit
Industry: Automotive
Project Description: Bar Code Application
The Client needed to be able to add a bar code to documents printed at dealerships. They enlisted COPI's help in developing a solution that would enable a variety of printer types to image the bar code without downloading it every time.


Created a prototype of HP datastream and provided a Code 3 of 9 barcode font for printing specialized cover pages at the dealers. COPI worked with the IBM software development group to develop a solution that minimized the impact on the Ford environment.


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Client Name:
Pacific Bell
Industry: Communications
Project Description: Custom Font Creation
Pacific Bell required custom font sizes to support printing of telephone bill detail lines.


Using COPI software, we were able to create fonts that were acceptable to focus groups and met a size requirement that decreased the number of pages in an average bill. This page reduction brought down the total weight, earned Pacific Bell a price break, and ended up saving more than $1 million per year in postage.


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Client Name:
AT&T
Industry: Communications
Project Description: Custom Font Creation
The Client needed fonts to support large-format bill printing for visually impaired customers.


COPI developed custom font resources in AT&T corporate typeface standard that matched existing styles and met the large-print requirements.


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Client Name:
Solomon Smith Barney
Industry: Financial Services
Project Description: Font and Image Creation
Solomon Smith Barney sought custom resources to support a new viewing/ print/ Internet delivery application.


COPI created all resources (font and image) in the required printer formats to support the Client's current high-speed, remote, and Windows applications. The delivered product was created with the capability to produce PDF-type documents for future Internet document delivery.


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Client Name:
Tabs Direct
Industry: Direct Mail
Project Description: DataMatrix Subroutine and Fonts
The Client needed a system for tracking misprints in 8-12 million statements for MBNA Master Card users.


COPI provided a DataMatrix ending subroutine and fonts to allow the Client to print on existing statements. Because of the symbol's small size, all the information was encoded and printed with minimal impact on the statement's available real estate.


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Client Name:
J.C. Penney Insurance
Industry: Insurance
Project Description: Font Conversion and Legacy Applications
The Client needed to match font and graphic resources on many legacy applications that used Xerox bitmap fonts, to a Windows NT-based viewing and print station.


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Client Name:
GTE Data Services
Industry: Telecommunications
Project Description: Custom Font Creation
GTE Data Services needed custom fonts that would allow them to meet design considerations required by their European marketing subsidiary.


COPI analyzed the new design and modified outline fonts to match custom character designs and locations. We also provided the viewing fonts and generated the bitmap fonts required for high-speed IBM AFP printing.


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Client Name:
Pacific Bell
Industry:
Communications
Project Description:
Increase/Improve Billing Capacity
Pacific Bell needed to implement a system that could offer more billing detail for their customers. They needed increased printing capacity and a print infrastructure that would enable dynamic statement formatting.


COPI was able to help Pacific Bell upgrade its existing printers at a considerable cost savings over purchasing new equipment. We also provided two contingency printers that the Client could use as needed without having to invest in additional printers. In addition, we created software that allows for bill customization and only prints information that is tailored to each customer's individual account. Our technicians were able to customize a specified font in such a way that it reduced the number of pages in an average bill. This reduction dramatically reduced postage as well as paper and printing costs.

 
 
 
 
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